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| - 1 - REFUND POLICY: |
Chaperone
Medical Alert Systems offers you a 30 day Unconditional Money Back
Guarantee on all purchased systems. (For rental systems see paragraph 7
below for refund policies.) Chaperone Medical Alert Systems is
committed to excellence in our products and services. In the unlikely
event that one of our subscribers is not completely satisfied with our
Medical Alert Consoles or our Monitoring Services, within 30 days
from receipt of our equipment, we will promptly credit your account on
the order once the products are returned to Chaperone Medical Alert
Systems. All original packaging/warranty cards, etc. must be included.
Subscriber must call or E-Mail expressing their desire to return the
Chaperone Medical Alert Console, and accessories if any, for a full
refund to our Customer Service Center. The return package must be
post/marked within 30 days of placing the order.
Subscriber is responsible for all shipping costs from and to Chaperone
Medical Alert Systems Customer Service Center. When subscriber
chooses their carrier of choice (UPS-Ground, FEDEX-Ground, etc.), the
item(s) must be insured with the carrier returning it to us. All
shipping costs are none-refundable. (We cannot refund on items lost or
damaged by the Carrier who is responsible for returning the item to
us. For Example, you return our Medical Alert System and our customer
service center never receives it. If this happens, we cannot refund your
money.) When your package is fully insured, and it gets lost, you and
Chaperone are never at a loss.
Chaperone Medical Alert Systems reserves the right to charge a
replacement fee if the returned product(s) are without it's original
packaging, warranty card, instructions or missing any part(s) it was
originally sold with. Before returning our Medical Alert Systems and
accessories you must call our billing department and request a Return
Merchandise Authorization (RMA) Number. This (RMA) Return Merchandise
Authorization Number must be written in large print on the outside of
the return shipment package. Failure to follow these instructions or
any verbal directions you receive from our billing department, will
only result in the rejection of your return shipment. If your shipment
gets rejected, the return shipment package will be sent back to you. |
| - 2 - OBTAINING AN RMA NUMBER: |
| Please
contact Chaperone Medical Alert Systems Billing Department at 1-(888)
210-1515 during the following business hours, Monday to Friday 9:00 AM
to 6:00 PM Eastern Time. |
| - 3 - PURCHASES: |
| Chaperone
Medical Alert Systems, offers a limited lifetime equipment warranty to
the original purchaser, provided that the original purchaser is a
subscriber to our Care Center Monitoring Plan. In addition, Chaperone
Medical Alert Systems guarantees to buy back the equipment for $100.00
within the first 36 months from the date of purchase if you no longer
need our system. Our $100 equipment buy back is available after 12 full
months of paid monitoring service. A $50.00 equipment buy back applies
if less than 12 months of paid monitoring services has been completed.
We will replace or repair the equipment at no charge. The Chaperone
Medical Alert System is sold free from defects in material and
workmanship. During the first 90 day period, Chaperone will pay all
shipping costs to and from the subscriber location if any of our
products prove to be defective. After the 90 day Free Shipping Warranty
Period our limited lifetime warranty goes into effect and shipping
costs are the responsibility of the subscriber. Our lifetime limited
warranty excludes all batteries which are warranted for a 90 day
period only. Any equipment which has been subject to abuse, misuse,
alteration, unauthorized repair, or damage as a result of acts of God
beyond the control of Chaperone Medical Alert Systems, is not covered
by the warranty. Chaperone Medical Alert Systems shall have the right
of final determination of the existence and cause of defect. In order
to obtain free shipping for warranty service, the subscriber must
notify Chaperone Medical Alert Systems of any defects before the
expiration of its first 90 day warranty period. |
| - 4 - EQUIPMENT RENTAL WARRANTY: |
Rental
plans are covered with a Limited Lifetime Warranty for the period they
are so monitored. Chaperone Medical Alert Systems will replace any
product which proves to be defective in a timely manner. Any equipment
which has been subject to abuse, misuse, alteration, unauthorized
repair, or damage as a result of acts of God beyond the control of
Chaperone Medical Alert Systems, is not covered by the warranty.
Chaperone shall have the right of final determination of the existence
and cause of defect.
In order to obtain service under this limited warranty, the subscriber
must notify Chaperone Medical Alert Systems of any defects before the
expiration of their monitoring plans. Upon return of any Chaperone
Medical Alert Systems for repair or replacement, subscriber must
obtain a Return Merchandise Authorization Number from our Billing
Department. Chaperone Medical Alert Systems will pay for all shipping
charges for the replacement of Chaperone Medical Alert Systems for the
subscriber. To protect your interest and ours subscriber must return
the System for replacement or repair fully insured. To obtain an RMA
Number call our Billing Department at 1-(888) 210-1515 during the
following business hours Monday to Friday 9:00 AM to 6:00 PM Eastern
Time. We will give you detailed shipping instructions at that time.
Failure to follow our detailed instructions Voids All Warranties. |
| - 5 - PERSONAL HELP BUTTONS: |
Personal
Help Buttons also known as Neck or Wrist Pendants are warranted for one
(1) year from date of order. Product Warranty can be determined by the
serial number located on the label, on the back of the Pendant and/or
the Pendant Case. Personal help buttons with missing labels will not
be replaced under the Warranty.
In order to obtain service under the Warranty Period, the subscriber
must notify Chaperone Medical Alert Systems of any defects before the
expiration of the warranty period. Upon return of any Personal Help
Button for repair or replacement, subscriber shall obtain a Return
Merchandise Authorization Number from our Billing Department and
pre-pay any shipping charges for products returned to Chaperone
Medical Alert Systems for Warranty Service and Chaperone Medical Alert
Systems will pay for return of the product to subscriber. |
| - 6 - DAMAGED PRODUCT DELIVERY: |
In rare
instances, your Medical Alert Products may get damaged during
shipping. If this unlikely event should occur, all claims for damage and
shipping will be submitted to the carrier by Chaperone Medical Alert
Systems. If your order arrives damaged, subscriber must notify
Chaperone Medical Alert Systems within 24 hours of the time of
delivery and not 24 hours of personally discovering the damage. If
subscriber notifies us within 24 hours, Chaperone Medical Alert
Systems will cover the cost of shipping out the replacement order. If
subscriber does not notify Chaperone within 24 hours, subscriber
remains liable for all shipping costs associated in replacing, as well
as returning the damaged products.
Chaperone has to file a claim for damages and shipping costs within 5
days of the delivery date. We must be notified of any damage during
transit when the package is delivered to your door. In some cases, we
may ask you, the receiver of the damaged package, to hold on to the
damaged product for up to 10 business days. (You must retain all
original packaging materials such as the box, packing material,
peanuts, bubble wrap, wrapping tape etc.) For the shipping carrier to
inspect for damages. If you do not hold on to these items, the shipping
carrier will reject the damage claim and Chaperone Medical Alert
Systems will not be able to pay you for the replacement of the damaged
product. Please help us to help you in filing a claim on your behalf,
by keeping all of the products and shipping material as dictated by
the carrier claims investigation requests. |
| - 7 - CANCELLATION
POLICY FOR MONITORING SERVICES FOR ANNUAL RENTAL EQUIPMENT: |
You may cancel your rental plan's annual monitoring
services after the first three months of service. Chaperone
Medical Alert Systems will pro rate full months at the
rate of $28.95 per month regardless of the term of your
rental agreement, plus a $25.00 De-Programming Administrative
Fee. You are responsible for and we cannot reimburse
you for all shipping and handling charges to and from
your residence. Credit Card Sales are subject to merchant
fee costs when cancelled and will be deducted from the
total gross refund due.
The $25.00 De-Programming fee applies to our equipment
rental and purchased equipment.
Our 30 day money back guarantee period will be charged
A $25.00 De-Programmig
If you have any questions about the above policies please feel free to contact us. |
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