Consumer Alert:

"VOIP phone services putting our seniors at risk, medical alert industry leader CHAPERONE MEDICAL ALERT SYSTEMS develops an innovative solution"
THE MODEL DCP-100

Traditional medical alert units are not reliable when used with VOIP or digital phone services. OUR MONITORING CENTER engineers have developed proprietary software and hardware changes to provide a reliable solution.

Traditional medical alert units, often worn by seniors around their neck or wrist to call for help in case of a fall or other adverse event, were designed to communicate by way of POTS (Plain Old Telephone Service). After placing a telephone call, the emergency unit sends information from the home to the monitoring center to determine which emergency unit is calling and what type of help is needed. When consumers switch to digital phone service, the data can be distorted or omitted as the bandwidth of the internet service provider fluctuates (see picture insert), resulting in missed or inaccurate emergency reporting at the monitoring center.

Normal Call, No VoIP

Good VoIP Call

Bad VoIP Call

Emergency alert systems communnicate with monitoring centers via tones. These tones can be significantly altered, distorted, or completely missing when using VOIP. Chaperone’s model DCP-100 solves this problem
In recent months, a growing number of seniors have switched from traditional phone service to bundled packages in order to save money on the service. For many seniors living on fixed incomes, the monthly savings have come just in time to offset rising gas prices and other healthcare costs. However, the switch may come at a much higher price if emergency help is not available when someone needs it most. The biggest problem is that consumers are switching to VOIP service, and without knowing it, they have significantly reduced the reliability of a device designed to help them remain safe and independent, Many medical alert providers have no way of knowing the change has occurred until something goes awry. Unfortunately, some medical alert providers have taken the strategy of telling customers that traditional solutions will work, even when they are not reliable and could fail at any time. Similar problems exist for home security systems, so if you have non-traditional phone service, you should check with your security company to ensure that your service will remain operational.

CHAPERONE has a new solution for medical alert units used with VOIP. In response to the growing number of seniors switching to VOIP service, CHAPERONE has introduced THEIR MODEL DCP-100 which is a VOIP compatible PERS unit that leverages proprietary hardware and software changes in the company's CSAA 5 Diamond Certified Medical Alert Monitoring Care Center to receive both emergency and maintenance calls from medical alert units without the risk of interference or data loss from VOIP bandwidth issues. To our knowledge, it is the only solution currently available in the medical alert industry to address VOIP issues.

CHAPERONE MEDICAL ALERT SYSTEMS MONITORING CARE CENTER, is a healthcare services company with MORE THAN 25 years of experience and is one of the largest providers of medical alert monitoring in the country. CHAPERONE’S services enable seniors and those with disabilities to maintain their independence and avoid long term care facilities and hospitalization. The company's service portfolio includes Personal Emergency Response Systems (PERS), electronic medication reminder devices, telehealth and vitals monitoring, fall detection, medication management and mobile Cellular medical alert solutions. The company currently serves over 65,000 clients in all 50 states. For more information, or to see the range of CHAPERONE’S products, please visit www.chaperonealert.com or call 888-210-1515

NOTICE:
If you pay your telephone bill to your cable provider, chances are your standard analog line was converted to DIGITAL PHONE SERVICE. If you have a digital phone line , and when placing your order, please order our model DCP-100
If you need additional information about digital telephone lines, call 888-210-1515 ext. 102