Frequently-Asked-Questions

1. What makes Chaperone’s eCare + Voice different from other medical alert devices?

eCare+Voice can track your loved ones indoors or outdoors, at home or away. Other products rely on base stations that are located in various places around the house. eCare+Voice, like a phone, works wherever there is a cellular signal and enables the user to click one button… and have immediate contact with the emergency response center. eCare+Voice has a powerful speaker and microphone and has two-way voice communication. eCare+Voice also sends alerts to caregivers when the unit has low battery and when it is powered off.

2. How does Chaperone’s eCare + Voice work?

eCare+Voice uses A-GPS and cellular network technologies to accurately pinpoint your loved ones’ location. You can view their location online 24/7 and you can also use your smart phone or cell phone to find their location. eCare+Voice also enables users to instantly connect with the emergency response center and speak with them. The emergency response center can dispatch rescue personnel or alert loved ones that the eCare+Voice user needs help.

3. Do low battery and power-off alerts only come via text?

Alerts can come via text message or email.

4. Do people with cognitive disorders need this kind of service?

Chaperone’s eCare+Voice is useful for people with cognitive disorders because they can instantly get help if they’re lost or confused. The emergency response center has their caregivers’ contact information and the user’s full medical history, and they can also instantly see where the user is located. This helps medical personnel and loved ones quickly find the eCare+Voice user and help them. This system works indoors and outdoors, anywhere in the United States with a cellular signal. Individuals can go anywhere without the fear of being disconnected from help because they can reach specialists in an instant, anywhere and anytime.

5. What is A-GPS Technology?

A-GPS stands for Assisted Global Positioning System. It enhances the performance of a basic GPS’s location time and accuracy. Compared with regular GPS systems, A-GPS provides much faster positioning even when GPS signal conditions are weak.

6. How accurate is A-GPS?

A-GPS can locate a moving object within 5 yards in most cases, depending on the signal strength from satellites and cell towers.

7. Why A-GPS rather than standard GPS?

A-GPS takes less power (saving battery life) and time to acquire satellite and cell tower signals and finds the user quicker. Under stand-alone GPS operation, a GPS receiver typically needs more than 30 seconds to receive the satellite position data and other satellite information required to compute a position. In weak signal areas such as urban canyons, building interiors or locations surrounded by tall trees, where the receiver has limited or no direct access to the open sky, determining a positioning can take much longer. A-GPS will shorten the time to as little as 1 second

8. How much does the eCare+Voice unit weigh?

Chaperone’s eCare+Voice unit weighs under 2 oz.

9. Is the eCare+Voice GPS locator sturdy?

The locator is durable and water-resistant. Included with your purchase is a pouch that further protects the unit. eCare+Voice should not be submerged in water or used in a shower. The pouch easily attaches to your belt or purse strap. Individuals with a pacemaker should wear the unit at the waist or on a bag, as close proximity to the pacemaker can cause interference.

10. Do I need a special lanyard or keychain for eCare+Voice to work?

No, the eCare+Voice unit does not require any additional accessory to work properly.

11. How do I charge the eCare+Voice? How long does the eCare+Voice battery last before it needs recharging? How long does it take to recharge?

To charge eCare+Voice, simply plug the AC charger into the wall and connect the other end to the charging port on the eCare+Voice unit, above the volume control and microphone. You can also use the power pad (sold separately) to charge your eCare+Voice. The power pad charges eCare+Voice when the unit is resting on the pad- no plugging in is required!

The eCare+Voice battery will last up to 7 days, depending on signal strength and how frequently location information is requested. eCare+Voice uses more power when it is in a low signal area or when requesting information from it. Battery life will vary, like a cell phone does. The eCare+Voice battery can last from over a day in poor conditions to 7 days in standby.You can receive text and email alerts when the unit needs to be charged.

It takes five hours to charge the battery initially, and then it takes about three hours to charge the battery after that.

12. How do I set up and install Chaperone’s Mobile Medical Alert ?

Easy, our system does not require any setup on your part. We program your information into the system, activate the chip, and do quality testing of each unit prior to shipping. The only thing you need to do is make sure the battery is charged and the unit is turned on.

13. How do I turn on the medical alert pendant?

To turn on your eCare+Voice, press and hold the power button (above the speaker on the top of the unit) for about three seconds, until the lights on the face flash.

14. How do I reach Chaperone’s emergency care center?

Press the SOS button on the front of your eCare+Voice for a few seconds, and you will instantly be connected to the emergency care center. You can speak with a specialist through the microphone and speaker built into your eCare+Voice, and you can adjust the volume by using the up and down buttons on the side of the unit.

15. Is the eCare+Voice tracking website compatible with my smart phone or other mobile device?

Yes, you can access the eCare+Voice tracking website on your smart phone, and you can also download applications for your smart phone that enable you to track the eCare+Voice unit on the go.

16. How is Chaperone’s Mobile Medical Alert System different from a cell phone ?

An emergency can happen at anytime, anywhere. Your cell phone must be with you, easy to reach , fully charged, and easy to flip open to dial 911.You must be able to talk to the 911 operator to tell her your name, exact location and what type of emergency help you need. The only advantage to a cell phone is that you may already have one. Your cell phone is a poor substitute for a medical alert system, and only provides a false sense of protection.

WHEN YOU DIAL 911 ON A CELL PHONE YOU WILL EXPERIENCE THE FOLLOWING

The 911 operator will not know who you are. The caller ID from your cell phone will not identify who you are, and only identifies your cell number and the approximate metropolitan area where your cell service originates from. They will not know your name, where you live, your medical condition, and which family members to call to let them know an emergency is taking place, and the name of the hospital you are being transported to.

Not all cell phones send GPS location information. Although your cell phone may have a GPS feature, location information is not always readily accessible to the 911 operator’s location. The only location information the 911 operator knows is the closet cell service tower used to put through your call. They will not know your exact location to send responders to. In addition, if you lose the connection or drop your phone before telling them your exact location, they may not be able to find you. If you are in an automobile accident or having a heart attack or stroke, you may not be able to communicate properly with the 911 operator under this extremely stressful emergency situation.

Dialing 911 on a cell phone under stressful emergency or medical situations is not always an easy task. You must first open the phone and press the exact 911 buttons to complete the call.

With Chaperone’s mobile medical alert system, simply press one button and leave the rest to our emergency monitoring care center to locate you and dispatch the appropriate help you need.

17. Can I try Chaperone’s medical alert system and return it if I am not satisfied ?

Yes. During the first 30 days if you are not fully satisfied, you may cancel our service and return the unit and lock box to receive a refund. All shipping costs are the responsibility of the subscriber, including our original shipping/ handling costs incurred to ship the system to you. Shipping costs and the one time activation fee will not be refunded with a return.

18. Will Chaperone’s mobile medical alert work in my area ?

Our mobile medical alert uses T-Mobile cellular network. Please visit http://www.t-mobil.com/coverage/pcc.aspx to verify coverage.

19. Is the pendant water proof ?

The pendant is water resistant and durable

20. What do I do if my locator is not functioning properly?

Simply contact Chaperone Medical Alert Systems for a replacement rental unit.

21. How do I order your system?

Call to place your order

Please call us if you need additional information