FAQ

Frequently Asked Questions about Chaperone Medical Alert Systems and our services

If you don’t find the answers you’re looking for here then feel free to use our CONTACT US form and we will answer your questions as soon as we can.

  1. What if there is a power outage?
  2. When I push the emergency button on the pendant where does the signal go?
  3. Do I have to sign a contract committing to the system for an extended period of time?
  4. My husband and I both could benefit from this service. Do we pay for two systems?
  5. I usually keep my door locked; will EMS have to break down my door in case of an emergency?
  6. How large is the button (transmitter)? Where do I wear it?
  7. I have trouble hearing so I may not be able to hear the monitoring station. Is this a problem?
  8. How long does it take for the monitoring station to receive my signal and talk to me?
  9. I spend part of the year (winter/summer months) at a different location. Do I need to get another personal medical alert response system for that
    location as well?
  10. If the system breaks, how would I know? How much does it cost to service?
  11. Will the pendant reach my garden or my hot tub?
  12. Is there a charge if I accidentally set off the system?
  13. Can I wear the pendant when I am in the shower or bathtub?
  14. In the event of an emergency, could you call my family before you call EMS?
  15. Are my monthly service fees guaranteed never to increase?
  16. How much does a Chaperone System Cost?
  17. How is Chaperone Medical Alert Systems different from other medical alert companies?
  18. Does Chaperone care only for the frail or elderly?
  19. Must I have a medical emergency to use my Chaperone Medical Alert system?
  20. Can your care center notify my own Doctor and Hospital if needed?
  21. Will Medicare, Medicaid, or my private insurance pay for my Chaperone Medical System?
  22. Does your care center monitor burglar and fire alarms?

Q1: What if there is a power outage?
A: There is aback-up battery in the system which can operate up to 80 hours after an outage depending on the system you have chosen. Once power returns the back-up battery is able to recharge in the event of another outage.

Q2: When I push the emergency button on the pendant where does the signal go?
A:
An operator from our monitoring station will receive the signal and immediately access your account information. The operator will be able to notify the necessary responders and/or contact your local EMS depending on the nature of the emergency.

Q3: Do I have to sign a contract committing to the system for an extended period of time?
A:
There is no long term contract committing you to the use of our service. You are only committed to the initial payment period based on the system and service you have chosen. If, after the initial obligation, you decide that you no longer want the service, contact us and we will provide you with instructions for returning the equipment to us.

Q4: My spouse and I both could benefit from this service. Do we pay for two systems?
A:
No, it is not necessary for you to pay two monthly monitoring fees. In our store you will find extra pendants in both neck and wrist style that can be used by anyone else in the household.

Q5: I usually keep my door locked; will EMS have to break down my door in case of an emergency?
A:
No. There are a few things that can be done to ensure that it is not necessary to break into your house to get you the help you need. First, you can give us a list of people within the general vicinity of your residence who have a copy of your key. Secondly, you can provide us with a location outside of your residence where a key is hidden. Finally, if you are uncomfortable with hiding a key, we can provide you with a ShurLok lock box for a small one time charge. In the event of an emergency we will provide the emergency medical services with the combination necessary to
open the lock box.

Q6: How large is the button (transmitter)? Where do I wear it?
A:
The transmitter is very small, about the size of a matchbook and it only weighs an ounce. The button can be worn either around the neck as a necklace or on the wrist like a watch.

Q7: I have trouble hearing so I may not be able to hear the monitoring station. Is this a problem?
A:
Not at all! If we are unable to get a clear response from you, then we will first attempt to contact you by telephone. If there is still no response, then we will follow the response procedure that you specify upon subscribing to the service, and send the appropriate help.

Q8: How long does it take for the monitoring station to receive my signal and talk to me?
A:
The alarm will sound for approximately 45 seconds. About 20 seconds later, a Chaperone Medical Alert emergency response operator will contact you through the speaker in the console and ask if you need assistance.

Q9: I spend part of the year (winter/summer months) at a different location. Do I need to get another personal medical alert response system for that location as well?
A: No. You can take your system with you if your location changes for more than a month at a time. You must notify Chaperone Medical Alert of your new address so that we know where to send help in case of an emergency.

Q10: If the system breaks, how would I know? How much does it cost to service?
A:
We recommend that you test the system on a regular basis (at least once a month) or as often as you like. You can test it anytime 24 hours a day, 365 days a year. In the unlikely event that something breaks and the system is not working, we will fix or replace it. THERE IS NEVER A CHARGE FOR SERVICE!

Q11: Will the pendant reach my garden or my hot tub?
A:
The strength of the transmitters used in personal medical alert systems is regulated by the FCC, and the signal strength is usually reliable from 150-600 feet depending on structural, ambient radio frequency, and/or ambient electromagnetic interference. When you first receive the system and set it up, we will work with you to test and determine the actual range of the system within your residence.

Q12: Is there a charge if I accidentally set off the system?
A:
No. There is no charge for pressing the button by accident. Just be sure when we ask if you need help to let us know you were either testing the system or activated it by accident.

Q13: Can I wear the pendant when I am in the shower or bathtub?
A:
The pendant is water resistant and should be worn in the shower or tub as accidents can often occur in those areas.

Q14: In the event of an emergency, could you call my family before you call EMS?
A:
Yes. When you sign up for our service, we will have you provide us with an emergency response plan that we will follow in the event we cannot directly communicate with you through the system and find out the best way to respond. You are able to specify up to four personal responders (friends or family) in addition to EMS.

Q15: Are my monthly service fees guaranteed never to increase?
A
: Yes, your monthly service fees will never increase for as long as you use our services.

Q16: How much does a Chaperone System Cost?
A:
When you purchase any of our Medical Alert Systems your monthly cost is only $13.95 or .47ยข per day.

Q17: How is Chaperone Medical Alert Systems different from other medical alert companies?
A:
We offer our clients specialized services not available from 95% of our competition such as Care-Call and Med-Connect. We give our customers these services at no additional monthly charge for additional peace of mind.

Q18: Does Chaperone care only for the frail or elderly?
A:
No, while our services do care for the frail and elderly there are many younger clients who may be recuperating from surgery or injury who are alone for a majority of the day.

Q19: Must I have a medical emergency to use my Chaperone Medical Alert system?
A:
No, our free Care-Call service encourages you to use our system as often as you like whenever you feel you are at risk.

Q20: Can your care center notify my own Doctor and Hospital if needed?
A:
Yes, we will contact any person you want on your list of responders… Police, Fire, Ambulance, friends, relatives. You are not limited to the number of responders with our care center.

Q21: Will Medicare, Medicaid, or my private insurance pay for my Chaperone Medical System?
A:
Unfortunately no. Medicare or Medicaid will not, even with a Doctor’s prescription. Some long term insurance polices may have a rider in their contract that offers this type of coverage. You should consult with your insurance agent for more information.

Q22: Does your care center monitor burglar and fire alarms?
A:
No, Chaperone is a specialist in only monitoring medical alert alarms. There is no specialized training needed to monitor a burglar or fire alarm, when a signal comes in they simply call the Police or Fire Department. Our specially trained operators are sensitive to the needs of seniors and stay on the line with you until help arrives and are told by the responders that you are being helped. Our core business is monitoring only medical alert calls and that is what we do best!