|
ABOUT CSAA FIVE DIAMOND CERTIFICATION FOR MEDICAL ALARM MONITORING
 CSAA Five Diamond Certification is a highly prestigious award given out by the Central Station Alarm Association. Five Diamond Certification affirms that 100 percent of our monitoring care center dispatchers have been proven efficient and granted certification by passing the CSAA Central Station Operator Training Course Level 1 (one). This course covers virtually all phases of Central Station Communication with Clients, Law Enforcement, and Fire and Emergency Services Communication Centers.
These communications are the life saving link between the customer and emergency service providers. Of the approximately 2,700 central monitoring stations in the United States, fewer than 100 have achieved the highest level awarded that of Five Diamond Certification.
Our care center is proud of its certification because less than one percent of all the Medical Alarm Companies in the USA qualify for this distinction. Five Diamond Certification requires a commitment to exceptionally high quality standards, employee education and public safety responsibilities far above normal industry standards.
To achieve the Five Diamond Certification, every Care Center Operator not only had to pass the level 1 course, but also had to demonstrate proficiency in alarm verification, which helps reduce false alarms. Proficiency in communications with public service answering points such as the emergency 911 centers and knowledge of electronic communications equipment including radio.
Click on the logo above or here to go to the CSAA web site to learn more about this organization.
|
|
|
Automation